his one-day course is ideal for junior staff, job starters or as a refresher for people currently working in an office or customer service environment.
Participants will learn the essentials of providing quality customer service, communication with colleagues, working in a team, and communicating on the telephone.
Successful participants will receive a statement of attainment: SITXCCS303 Provide Service to Customers Skill Set.
Wednesday, March 11, 10am-3pm
Fee: $90 ($80 concession)
Tutor: Anita McDonnell